Check out our Frequently Asked Questions below! If you still need help please contact us.

FAQs about our shop

How do I create an account to log in?

When you click the little person icon in the top right corner of the shop (looks like a head and shoulders silhouette :)), you will be taken to a page where you can "create account" under the yellow Sign In Button.

Next time you can just sign in with your new customer account email and password combo.

You can also directly login with your existing SHOP account login info as well if you have one :)

How and when will I receive my download?

You should receive your download anywhere from a few minutes to a half hour after you purchase with a cleared payment :).

You will first receive a confirmation email confirming your purchase and then shortly after, a second email which contains your download link(s)!

If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please let us know (through contact us) and we will be happy to assist!

Do my downloads expire or have a download limit?

Your downloads and download links have no expiry date and no limits :).

You are free to download and re-download as many times as you like at any time! If you have any issues accessing an old download, send us a message and we will be happy to directly email the files to you :).

Do you accept returns or exchanges on downloads?

While most companies do not offer refunds on downloads due to their digital nature of being transferred onto a purchaser's device, we make exceptions here dependent upon the issue :).

If you have any issues with a download or find it does not suit your needs, contact us and we will be happy to either issue a refund or exchange for a different listing!

Why am I being asked for my physical address for a digital product?

Even though you will be receiving your order by email, we require your address info for billing purposes.

The great news is that once you login into and fill out your details on your first visit, the next time you visit these details will already be on your customer profile and will not need to be re-entered every time :).

Can I use the graphics I purchase commercially?

Yes - for sure! Absolutely, please feel free to use any of the graphics in the shop for any of your commercial (or personal) products or projects.

Feel free to sell your own physical products from them. I also allow use for digital products as well. I only ask that they not be copied exactly as presented on other websites as a digital file, or as part of a collection or compilation of images.

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